Customer experience sector expected to hit $35.7B in 2026

CEBU CITY, Philippines — The Philippine customer experience and business process management sector is expected to sustain its growth momentum in 2026 despite mounting global economic and political uncertainties, industry leaders said. The contact center-business process management (CC-BPM) industry is projected to grow by 5.31 percent to $35.7 billion this year, from an estimated $33.9 billion in 2025, according to data presented during the Contact Islands 2026 conference in Cebu. Industry executives said the outlook remains strong even as companies worldwide grapple with geopolitical tensions in the Middle East, shifting policies in Western economies, and the rapid rise of artificial […]... Keep on reading: Customer experience sector expected to hit $35.7B in 2026

Original source: Philippine Daily Inquirer